Programme Manager at Telinno Consulting Limited (TCL)

Job Description

• End-to-end service delivery of all operational projects
• Accountable for direct project profit and loss, customer satisfaction and management at the clients’ head office and delegates regional client’s satisfaction and management to project managers.
• Develop and maintain a comprehensive framework that considers the various operational and service delivery components for all projects in line with customer expectations.
• Manage key stakeholders on whom project success depends; draw on resources within or outside the company as necessary.
• Engage with project team, clients and sub-contractors to support project execution.
• Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas.
• Develop and control project budget and resource allocation.
• Must be able to provide high level technical support. Able to make quick decisions and solve technical problems.
• An appreciation for customer expectations with a customer-oriented approach to results.
• Experience in troubleshooting, solutions design and development and the ability to understand and adapt client requirements into product solutions development.
• Project Management Skills and an ability to develop project management frameworks.

Minimum Education

• B.Sc. / H.N.D. in Computer Science, Electrical Engineering, Information Systems, or Telecommunications. Any relevant post-graduate degree will be an advantage
• Minimum Working Experience: 7 years of increasingly responsible experience, including experience successfully managing various projects. Outstanding grasp of IT and Telecoms concepts and processes. Required Certification(s): Any relevant professional certification, with preference for PMP and Prince 2.