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  • Posted: Sep 19, 2014
    Deadline: Oct 17, 2014
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    Vision "To be a world-class organisation that ensures the prompt payment of retirement benefits and promotes a sustainable pension industry that positively impacts on the economic development of Nigeria” Mission "To be an effective regulator and supervisor that ensures the safety of pension assets and fair return on investment utilizing appropriate...
    Read more about this company

     

    Team Lead - Pensioner Support (PS TLPS)

    Reporting to the Director, Pension Support, this role is primarily responsible for carrying out all the activities of the Support Centre aimed at resolving pensioner queries.

     

    Duties & Responsibilities

     

    * Provide first line support for all pensioner queries.

     

    * Receive complaints and queries from pensioners and resolve queries promptly.

     

    * Escalate complex pensioner issues appropriately.

     

     

     

    * Use knowledge of the different possible scenarios to resolve issues and queries by correctly apply the rules, policies and procedures to the scenarios.

     

    Job Requirements

     

    * A Bachelor’s degree in psychology, Social Science or any related discipline.

     

    * Relevant professional qualification will be an added advantage.

     

    * A minimum of 12 years work experience in which at least 2years should have been in a management position.

     

    Key Competency Requirements

     

    * Ability to make business decisions to drive performance and quality.

    * A good knowledge of the rules, regulations and laws governing pension administration in the public sector.

    Method of Application

    Qualified and Interested persons should send Applications to: hr@michaelstevens.com.ng or msjobz@gmail.com stating how their skills, knowledge and experience make them suitable, and addressing the person specifications highlighted above. The suitability statement should not exceed a page and must appear on the first page of the CV, which must be saved in Microsoft Word and as applicant's full name. The subject of the mail should be the job position and code being applied for.

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    Click here to apply online.

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