Operations and Maintenance Manager: Site Infrastructure Maintenance at Connig Technoserve

Details:

Responsibilities:

• Establishes policies designed to ensure consistently high site availability, service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.
• Ensures that all service departments, vendors and employees deliver consistent value to all clients.
• Ability to take charge of entire operation and ensure delivery processes are efficient and cost effective without impacting availability statistics.
• Constantly assess customer feedback and make necessary improvements on an ongoing basis. Must take immediate steps to correct any lapses.
• Manage all passive elements on site including Generators, rectifiers, batteries, diesel and all site infrastructure and ensure optimal working conditions.
• Ensure consistently high Site availability statistics, Low MTTR, Low MTBF on all passive network elements.
• Provides activity reporting and forecasting of revenues, resources to senior management
• Ability to also manage all aspects of the delivery process including site acquisition, design and construction, to full operations, maintenance, Telecomm equipment installations and relevant permits.

Minimum Educational Qualifications:

B. Eng in Electrical/Electronic Engineering or related discipline.

Minimum Previous Experience:

3+ years O&M  Management experience in the wireless telecommunications industry 

Minimum Additional Training:

• Computer proficiency.
• Good knowledge of ICT

Other Skills:

• Excellent customer relationship management skills
• Self-starter, motivated, perseverance, proactive, passionate