Facility Manager at Tsebo Facilities Solutions

Reference Number: TSE191120-3
Location: Lagos, Nigeria
Business Unit / Division: Tsebo International
Job Type Classification: Permanent

Duties & Responsibilities

• The Facility Manager will direct and oversee preventative repairs and maintenance procedures to ensure the Standard Chartered Bank branches’ building and equipment are well maintained and in optimal working condition while adhering to established health, safety and environmental standards.

Other duties will include:

•  Assisting senior management with long term budget goals, budget projections, SLA’s and Contracts.
• Developing and implementing a process flow methodology for facilities management operations.
• Coordinating maintenance activities and ensuring that the facilities are clean, well maintained, and in good condition. Directs preventive maintenance procedures as appropriate.
• Working to develop and maintain productive business relations with the client, vendors, suppliers, contractors and promotes goodwill and a positive image of the bank.
• Responsible for the efficient and cost-effective administration of building operations. Ensures that facilities operations are efficient and within established budget and also ensure that equipment and services are of acceptable quality, competitively priced and delivered on time.
• Conducting technical audits, periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
• Adherance to the Tsebo Facilities Services' Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures of as applicable to this position and ensure compliance with legal regulations. Completes regular HSE inspections and updates monthly reports as appropriate and ensure that HSE requirements are effectively implemented.
• Ensures that operations are in compliance with established Bank procedures, policies and regulations affecting maintenance.
• People management - Assigns and coordinates personnel, directs daily operations and provides leadership to ensure overall optimal performance.
• Management and control of the contract budget to meet financial objectives.
• Monitoring help desk statistics and audit to ensure adherence to Service Level Agreements.
• Developing and implementing best practices for client services, ensures continuous improvement and benchmarks services.
• Assisting with the management of regular and preventative maintenance plans and pre-approved capital projects.
• Compilation of technical and management reports as well as data for the client and Operations Executive.

Qualifications

• University Degree or Higher National Diploma in Estate Management or Building Services, Engineering or related field, Relevant professional qualification in Facilities Management will be an added advantage.
• At least 4-5 years relevant experience in property/facilities management or equivalent knowledge and skills.
• Well-versed in technical/engineering operations and facilities management best practices.

Skills and Competencies:

• Financial and business acumen
• Excellent communication skills
• Relationship management skills at all levels
• Customer Focus
• Strategic thinking and planning skills
• Problem solving and analytical skills
• Innovation and creativity

Knowledge Areas:

• Good understanding and experience of Safety, Health, Environment & Quality (SHEQ).
• Working knowledge of equipment, materials and supplies used in facilities management.
• Experience in managing technical and non-technical staff.
• Strong project and resource management skills.
• Good understanding of SLA’s and Contracts Management.
• Knowledge and experience executing equipment audits and record-taking policies.
• Knowledge and experience driving compliance with all safety and security protocols.
• Able to read and understand complex electrical, mechanical and automation systems.