Customer Relationship Executive at Tunde Adejumo & Co.

Details:

The ideal candidate for the post of Group Customer Relationship Executive should preferably be resident in Ibadan to serve three different Companies in the same building.

Job Summary:
Must have excellent rapport and develop a relationship with our clients. Activities are conducted with the objective of increasing the number of clients to patronize our services.

Detailed Responsibilities:

• Identify and acquire new customers for the three Companies
• Execute customer relationship plans
• Build and maintain relationships with bureau subscribers to ensure customer satisfaction
• Ensure optimal customer service experience at every client interaction
• Make recommendations to the Business Development Manager on customer needs and marketing strategies.
• Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Clients
• Achieve revenue targets across different product/ service offerings by the company.
• Introduce new service offerings to customers
• Any other duties of similar responsibilities assigned from time to time.

Requirements:

• Minimum of a university degree in a numerate of semi-numerate discipline.
• 4 - 5 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
• Must have good knowledge of MS Office.
• Excellent communication and interpersonal skills
• Good customer service skills
• Good planning and organizing skills with an eye for detail.
• Excellent negotiation skills.
• Excellent listening skill; Must be detailed to the later
• Good knowledge of CRM Softwares could be added advantage
• Good knowledge of social media usage