Cafe Supervisor at Christopher Kings & Associates

Reference Code: CKA- H/SP 0914
Location: Abuja

Summary
The café supervisor will be responsible for the day-to-day operations of the café. This will include managing the café finances & stock, health and safety responsibilities, handling bookings and over-seeing the catering for events. The café supervisor plays an integral role in creating an environment that is welcoming to new and existing customers as well as developing a self-sustaining café that provides a varied menu together with consistent and professional service

Operational

•     Creation and implementation of all operational and administrative policies and procedures to ensure the Café, and catered events, run smoothly at all times
•     Overseeing staff rosters, work hours, holidays and wage sheets
•     Day to day set up and management of the café
•     Managing the catering arrangements for events, dealing with customers (external and internal)
•     Oversee, train and direct the front of house staff of the café
•     Ensure high levels of cleanliness and hygiene are met at all times
•     Ensure that café staff provides a warm and welcoming environment and that customer service is excellent.
•     Maintain excellent levels of communication with the café team
•     Be responsible for maintenance of café equipment and machinery

Financial Support

•     Administering the Café budget, as set with the Operations Manager
•     Managing the day-to-day handling of cash, float and till reconciliation.
•     Providing daily sales and purchasing figures to accounts
•     Staff training on till operations
•     Implementing till and pricing updates with Operations Manager

Customer Service

•     Providing high level of customer service to ensure client satisfaction and smooth running of the Café
•     Put in place follow up and feedback mechanisms for clients in collaboration with Operations Manager
•     Deal with all customer complaints in collaboration with Operations Manager
•     Prepare customer service reports

Health & Safety

•     Ensuring adherence of all café staff to the organisations health and safety measures
•     Setup, manage and implement the Café’s Food Safety Management Plan in accordance with NAFDAC standards

HR

•     Consult with the Operations Manager on the correct HR systems, policies and procedures for the organisation and employ correct practice in relation to Café staff
•     Creation of staff training and development plans for Café staff with regards to food handling and NAFDAC standards
•     Carry out line management responsibilities which include staff supervision and administration of support policies (including appraisals)

Development

•     Support the development of café food and beverage menu
•     Establish and maintain good working relationships with suppliers
•     Assist the organisation in identifying user groups within to make use of the café in quieter times.
•     Increase turnover in order to create a viable and self-sustaining café

Marketing

•     Taking responsibility for the business performance of the café.
•     Analysing and planning the café sales levels and profitability.
•     Organizing marketing activities, such as promotional events and discount schemes.
•     Preparing reports at the end of the shift/week, including staff control, food control and sales.
•     Creating and executing plans for department sales, profit and staff development.

Other

•     Any other duties as assigned
•     Attending internal meetings and training & development courses as agreed

Requirements:

•     BSc/HND in any of the following, Administration, Management, Catering and Hospitality Management or any related discipline
•     Previous experience of working in the food service industry at a similar level
•     Strong interpersonal and communication skills with a proven ability to resolve interpersonal conflicts;
•     Good attention to detail and ability to work under pressure
•     The ability to work under little or no supervision
•     Customer Service experience – Respond promptly to customer needs; Solicits customer feedback to improve service; Meets commitments.
•     Barista skills are desirable
•     Previous line management skills desirable as this post will involve supporting, mentoring and encouraging café staff as well as volunteers/interns to develop new skills and confidence

Team player

•     Good written and oral communication skills
•     Good working knowledge of Knowledge of computer applications (MS Word, Excel and others)
•     Previous experience in stock and cost control, waste management, financial reporting etc
•     Minimum of 5 years post NYSC work experience. With at least 3 years industry related experience
•     Age range-Minimum 27 years