Operations Lead at FairMoney November, 2019

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- Operations Lead at FairMoney
Posted: Nov 20, 2019

Expires: Not specified

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FairMoney is a digital platform in Nigeria that allows you access instant loans in a few minutes through our android app.
Learn more about FairMoney

Operations Lead
- Job Type
- Qualification BA/BSc/HND
- Experience 5 years
- Location Lagos
- Job Field Administration / Facilities
Job Description
- Lead the Operations team and build up efficient processes
Duties
- Lead, coordinate, and monitor the operations team (customer service/loan recovery)
- Drive operational improvement processes
- Review and resolve escalations
- Train and on-board new team joiners
- Evaluate team member
Preferred Experience
- More than 5 years of working experience in online customer service/ support center; at least 2 years in a team lead position
- At least an undergraduate degree in a relevant field
- Strong computer skill set and very good knowledge of common CRM softwares
- Strong communicator and highest degree of reliability
- Strong goal-driven mindset that goes beyond 9-5 job
Check how your CV matches this job

Method of Application
Recruitment Process
- Phone Interview
- Hard Skill Test
- Face-to-face interview with GM
- Face-to-face interview with Founder(s)
Interested and qualified? Go to FairMoney on fairmoney.welcomekit.co to apply
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Operations Lead at FairMoney

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