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  • Administrative Staff with IT knowledge at Pickmeup

  • Posted on: 12 November, 2019 Deadline: 30 November, 2019
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  • Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.

    We are recruiting to fill the position below:

    Administrative Staff with IT knowledge

     

    Job Description

    • Monitor the operation and general activities of customers and drivers.
    • Monitor drivers relationship with customers.
    • Identifying trends and rending optimum service to customers.
    • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
    • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
    • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
    • Establish and maintain professional friendly relationship with drivers.
    • Collaborate with relevant departments e.g marketing in deploying promos and other activities.
    • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
    • Provide weekly report for all activities and department.

    Method of Application


    Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng clearly indicating the "Location/Position/Name" as subject of your mail.

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