Lead IT Support Specialist at Old Mutual Plc

REF: 1420/NIGE/EU/Lead IT Support Specialist (Infrastructure and Information Security)/Nigeria/071119
Location: Nigeria
Contract: Permanent
Available: ASAP
Category: Insurance

Introduction

• This role supports the smooth running of the production applications, infrastructure as well as the information & cybersecurity function and is individually accountable for achieving results through own efforts. The incumbent has broader knowledge than the IT Support Specialist and works across many platforms.

Duties and Responsibilities

• Configuration and maintenance of network equipment such as routers, switches, firewalls, network server software and domain security protocols including remote site deployments as required.
• In liaison with Old Mutual Africa-IT, devise and recommend appropriate network infrastructure and technologies for OM Nigeria.
• Manage and enforce group policies and network security policies on the LAN, Wan and internet.
• Investigate problems with network component and hardware and ensure appropriate corrective actions are taken.
• Working closely with outsourced vendors to implement and manage the OM Nigeria network infrastructure.
• Manage the IT infrastructure and security team.

Minimum Requirements

• Over 5 years of experience within technical support environment, including hardware, software, network and information security support.
• Experience in the implementation and management of routers, switches, Linux and windows operating systems and network storage platforms.
• Experience with managing modern network monitoring tools including ePO  solutions.
• Proven ability to manage vendors, teams, Incident responses   activities, balance, prioritize and organize multiple tasks
• Excellent interpersonal, written and oral communication skills
• Those with experience in managing it environments for credible financial institutions will have an added advantage
• A degree in Electronics Computer Science/Information Technology
• An MCSE/CCNA/CCNP or Linux Certified is added advantage

Key Result Areas:

• Suggests and implements cost saving / optimisation initiatives.
• Provides technical advice and consultation to the business.
• Supports the running of production applications and infrastructure.
• Provides 24 x 7 first-line standby / support for production environments.
• Creates temporary fixes within systems to achieve Service Level Agreements.
• Pro-actively monitors the production environment.
• Responsible for capacity monitoring.
• Communicates effectively regarding support-related activities.
• Participates in and co-ordinates systems handover process (OSSP).
• Leads others in technical initiatives across platforms/environments eg: cost saving, timing

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standards.