Complaint and Feedback Mechanism Assistant at INTERSOS

Locations: Mobbar LGA, Magumeri LGA
Starting date 1st November 2019
Reporting to: Protection officer

General Purpose of the Position

• Ensuring Protection Mainstreaming and Protect Monitoring in the Food Security project

Main Responsibilities and Tasks

• Ensure complaints are received and handled following organizational guidelines.
• Assist in conducting of individual interviews and beneficiary’s assessment
• Support the collection of information/data about all needs and concerns of the targeted population.
• Support in ensuring all committee and messages related to project are gender / protection sensitive.
• Support in ensuring complaints is properly managed (either individual or group); recorded, treated and appropriate feedback is accorded to the complainant maintaining strict protocols for confidentiality and consent.
• Act as focal point for the identification and referral of Extremely Vulnerable Individuals and People with Specific protection Needs for adequate assistance according to INTERSOS pre-defined criteria.
• Support in conducting follow-up monitoring visits to ensure that needs have been met in an appropriate manner and beneficiary have the opportunity to provide feedback on the assistance received.
• Support in contributing to the establishment and maintenance of a referral pathway, respectful of the confidentiality principle and international SOPs.
• Support in preparing and timely submitting activity plans and daily, weekly and monthly reports to supervisor.
• Provide constant feedback to supervisor on progress, lesson learnt, achievements and gaps, issues and problems.
• Other delegated responsibilities

Position Requirements
Education:

• Tertiary level of Education in Social Science or related field “desirable”

Professional experience:

• Minimum of 1 year in humanitarian work “desirable”
• Documented result related to responsibilities

Professional requirements:

• Good speaking, writing and reading skills

Languages:

• English, Hausa, Kanuri

Personal requirements:

• Hardworking, discipline and trustworthy “desirable