Agent Network Partnerships Manager at First Bank

Job ID: 1900005I
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time

Job Objective(s)

• To deepen the coverage of the Agent Network
• Identify, establish, and manage required partnerships (internal and external) to promote network growth as well as product/ servicee offerings

Duties & Responsibilities

• Develop a standard and holistic framework for onboarding strategic partnerships for the Agent Network
• Develop, implement and monitor the systems, people and processes necessary to ensure the achievement of the framework deliverables
• Develop and manage a performance framework to measure, monitor and evaluate the efficacy of the Partnerships
• Create standard bespoke proposals for various business segments and partnership opportunities
• Develop and maintain standard operating procedure manuals for all activities related to identifying and managing strategic partnerships 
• Collaborate with SBU Heads (Line Executives, Group Heads, Business Development Managers, Business Managers) to identify partnership opportunities to drive business performance
• Provide periodic reports on the performance of the Partnerships to key stakeholders and executive management
• Provide input to the design of strategic marketing initiatives / awareness programmes to drive network growth and visibility

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff:
• Staff costs: 
• Costs that you control:
• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions

Key Performance Indicators:

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

• B Sc. in relevant discipline
• Additional Professional Certification is an added advantage

Experience:

• Minimum of 7 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Product life cycle management
• Financial and planning strategy
• Problem solving
• Marketing

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management