Team Lead, Agent Network Development at First Bank

Ref Id: 1900005H
Location: Lagos
Job: FBN GEN. Job Family
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time

Job Objective(s)

• Agent recruitment and engagement
• Agent and Branch Training

Duties & Responsibilities

• Execute agreed strategies for growing and sustaining a vibrant Agent network
• Develop knowledge materials to facilitate training of Agents (onboarding, day to day operations, etc.) and Branch team (Agent recruitment and management)
• Maintain standard operating procedure manuals for all activities related to Agent Network Development
• Monitor and respond to Competitor offerings and trends
• Support Sales team (SBUs) and eBusiness Regional Officers with product materials and bespoke proposals to facilitate engagement with prospective Strategic Partners
• Provide periodic reports and recommendations on Agent and Branch performance to key stakeholders and executive management
• Collaborate with required stakeholders to conduct risk assessment reviews to identify and address operational and business risks
• Execute strategic marketing initiatives to drive network growth and visibility
• Execute product promotion campaigns
• Provide input to the design / production of Agent branding collateral and marketing merchandise
• Facilitate communication management across the Agent Network

Expenditure Budget
Key financial/statistical measures of your organizational unit:

• Number of staff:
• Staff costs:
• Costs that you control:
• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators:

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Qualifications/Requirements
Education:

• B.Sc in relevant discipline
• Additional Professional Certification is an added advantage.

Experience:

• Minimum of 4 years cognate experience (Financial Services/Payments/Sales/Brand Management/Marketing/Operations)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Product life cycle management
• Financial and planning strategy
• Problem solving

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management.