Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
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Plan, create content, deliver training in our learning management system and in person for our teams
Collaborate with training and development for feedback, impact, versioning, update and report of the courses
Be accountable for the quality department needs
Meet with software support engineers once per week, review what works well and what needs improvement
Work with operations manager for project needs and new implementations following include (training, processes, selection)
Assist management with technical recovery calls to clients when needed using technical knowledge and discretion to rapidly figure out an appropriate course of action.
Assist with daily and weekly radar sessions providing case reporting details that can help with the analysis of case trends.
Provide specific feedback into advanced cases to the Managers contributing with customer software support engineers development.
Help identify difficult topics and knowledge gaps on the team, liaising as needed with Client partners and colleagues collaborating in projects. Seeks supplemental training to improve performance and develop specialization. develop the training roadmap to Be provided to the department trainers for delivery.
Assist with new hire interviews to evaluate candidate’s level of expertise, profiles, skillset and capabilities desired for the required team/business unit. create and apply the technical tests in order to Provide and facilitate a proper hiring decision.
Requirement
Candidates should possess relevant qualifications.
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