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  • Posted: Oct 9, 2019
    Deadline: Not specified
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  • FairMoney is a digital platform in Nigeria that allows you access instant loans in a few minutes through our android app.
    Read more about this company

    Operations Lead

    Job Description

    • Lead the Operations team and build up efficient processes

    Duties

    • Lead, coordinate, and monitor the operations team (customer service/loan recovery)
    • Drive operational improvement processes
    • Review and resolve escalations
    • Train and on-board new team joiners
    • Evaluate team member

    Preferred Experience

    • More than 5 years of working experience in online customer service/ support center; at least 2 years in a team lead position
    • At least an undergraduate degree in a relevant field
    • Strong computer skill set and very good knowledge of common CRM softwares
    • Strong communicator and highest degree of reliability
    • Strong goal-driven mindset that goes beyond 9-5 job

    Method of Application

    Recruitment Process

    • Phone Interview
    • Hard Skill Test
    • Face-to-face interview with GM
    • Face-to-face interview with Founder(s)
    Interested and qualified? Go to FairMoney on fairmoney.welcomekit.co to apply
  • Send your application

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