Customer Service Officer & Procurement at Adexen

Job reference n°: 713
Industry: Industry & Manufacturing
Location: Lagos
Function: Supply chain

Job Description

•     The candidate will be expected to take full ownership of back office processes and ensure a customer focused business environment, taking the companys’ business interest into account.
•     Candidate would be involved in order management which includes checking product availability, order entry, monitoring material allocation and updating the customer with information pertaining to order shipments.Candidate would be responsible for proactive credit management which includes monitoring overdue accounts and resolving account queries
•     Identify business development which includes pro-active order taking and issuing quotations
•     Ensure non conformance management which includes recording and reporting processing non-conformance, customers claims and supplier complaints through NCM and Procurement
•     Monitoring stock movement or raw materials and packaging
•     Assist with regular stock takes and ensuring that variances are reported.
•     Ensure that all goods sourced and delivered from contracted suppliers meet specifications and fixed contracted pricing.
•     Ensure all procurement activities conducted within delegations of authority and that appropriate approvals have been provided prior to issuing purchase order for goods or services
•     Source and procure goods and services on behalf of the organisation from partnered and contracted suppliers ensuring that all purchases meet specifications, pricing and quality and are delivered on time in full and accurately invoiced against the approved purchase order.
•     Develop and maintain customer profiles and concept

Requirements

•     A relevant tertiary qualification in business management or supply chain
•     Minimum of 3-5years’ experience in sales or logistics
•     Fluent in English Language (written and spoken)
•     Prior experience in chemical Industry is an added advantage
•     Clear understanding of excellence in customer service
•     Understanding of procurement principles
•     Advanced level SAP and computer literacy skills
•     Good presentation and negotiation skills
•     A well-organized individual, who is meticulous and able to plan and prioritize activities
•     Ability to perform well under pressure would be suited to this role