Telesales Assistants at Nuts About Cakes

Job Description

•     Communicating with customers over the phone.
•     Making outbound calls to prospective businesses and gathering information.
•     Booking appointments for sales teams and making notes of dates for follow up calls.
•     Logging all phone calls and updating customer records with comments.
•     Making calls to a large volume of cold, warm and hot leads on a daily basis.
•     Able to build a strong awareness of competitors within the market.
•     Identifying areas in the market where you are able to develop new business.
•     Qualifying new leads in a team environment.
•     Basic computer skills such as Outlook, MS Office and knowledge of specialist telesales software.
•     Identifying customer needs and resolving customer queries.
•     Exceeding customer expectations through exceptional customer service.

Skills and Experience Required:

•     At least OND or preferably HND
•     Superb listening and oral communication skills, ability to be assertive and persuasive, Good aptitude for sales, self-motivated and competitive