Solution Architect-BSS at Ericsson

Req ID: 291269
Location: Lagos, Nigeria

Job Summary

• We are now looking for a Solution Architect, who will be responsible for analyzing, and troubleshooting end-to-end technical solutions for the customers.
• In this role, you will also be accountable for proactively supporting customer solutions, and leading customer support teams to resolve complex problems at customer network.

Responsibilities

• Understanding and driving end-to-end technical troubleshooting in customer network
• Analyze customer technology, lead in problems isolation.
• Work with support teams on list of potential activities and solutions
• Develop technical presentations and root cause analysis, and perform customer presentations
• Provide feedback to R&D
• Participate in knowledge transfer, documentation, and information sharing
• Stay abreast of on new technology/technical areas and share information about solution to enable customer competence build

Key Qualifications

• Education: BSC in Engineering or Computer Science or relevant experience
• Minimum years of experience: 5 years of working as a support engineer
• Domain experience:  area of expertise Business support systems, charging, EMM and ECM/EOC
• Experience from technical job roles is required, e.g. experience from work as an Integration Engineer or Software Developer or support engineer

What’s in it for you?

• With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change.
• We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.