Service Engineer at Atlas Copco

Location: Port Harcourt, Rivers
Functional area: Service

Mission Statement

• To facilitate growth of Atlas Copco’s Aftermarket (Service & Parts) through strong commitment to the delivery of high-quality customer service to all Atlas Copco customers. Plus, ensuring that customer’s expectations are met every time.

Responsibilities and Functions

• Provide timely service support to technical problems, monitoring, testing & demonstrations that results in minimizing down time, reducing costs or promoting our product capabilities.
• Promote the complete line of equipment and accessories with emphasis on all type model of compressor, Air dryers, generators, lighting towers and other PTS products
• Help develop solutions to local problems
• Provide training as to proper equipment operation and proper use of consumables as well as training in all relevant features of the Company’s equipment/ products
• Request Spare parts for maintenance and repair work
• To apply good Standard best practice of Engineering at all times.
• Prepare daily activities (task sheets) to Service Administrator and highest areas of improvements
• Proactively audit and provide recommendations to customers on parts that need to be changes
• To maximize the commission of new equipment
• To maintain and test instruments to ensure they remain in good condition
• Support the AC group’s vision ‘First in mind, first in choice’ by contributing continuously to a Customer- Value and a Customer-Care driven culture
• To support sales through undertaking sites survey and providing technical advices to both existing and potential customers.
• To continuously improve technical knowledge on products, technology and application

Personality Requirements
The following requirements are expected from you to ensure that we achieve company objectives:

• Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business profit.
• Ability to work independently and be a self-starter
• Willingness to grow
• Excellent communication skills with a strong customer focus
• Competence and confidence; ability to modify style in order to achieve results and maintain effectiveness
• Willing to develop knowledge and expertise.
• Keen for new experience and responsibility.
• Able to get on with others and be a team player, and to utilize appropriate interpersonal styles and methods during group interactions.

Travel Requirements:

• Travel is required 80%

Certificates and Licenses:

• Maintain a valid driver’s license and good driving record is required.

Education/ Experience:

• High School Diploma with 5years experience in the same field/ Bachelor's of Engineering graduate with 2 years’ experience.
• Must have experience with PTS related products such as over haul/ repair of Compressors, Air dryer, Generators, Lighting towers.
• Basic knowledge of hydraulic systems, diesel engines, electrical systems, Elektronikon module knowledge will be preferred and related components.
• Basic computer skills, excellent customer relations skills a must.