Windows Subject Matter Expert at Tek Experts

Job Description

• Do you have a passion for training and mentoring?
• Do you have a strong Windows experience?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
• Due to expansion, we are hiring several Windows subject matter experts (SME) who will help upskill our IT support colleagues to solve support requests.

Duties and Responsibilities

• Plan, create and deliver training in person for our teams and supporting content for our learning management system
• Collaborate with the training and development team to ensure success of any training completed and update where necessary
• Identify, train, manage and develop client facing technical leads
• Meet with engineers weekly, review what works well and what needs improvement
• Work with operations manager for project needs, new implementations, and on team training, and new hire/selection
• Work with our team towards Microsoft certifications, develop additional content creation for our engineers
• Compile entry level, technology lead feedback on current processes
• Support talent acquisition and operational leaders to select and interview new team members.

What we're looking for

• Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
• You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
• Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

Qualifications and Competences

• Graduate of Computer Science, Computer Engineering, Elect/Electronics or related fields
• MCSE certification is preferred
• Windows knowledge - A thorough knowledge and high-level of proficiency of Microsoft Windows Server Administration and a desire to share that knowledge with others
• Superior Understanding of server installation and configuration, server roles, storage, Active Directory and Group Policy, file administration, print and web services, remote access, virtualization, application servers, troubleshooting, performance and reliability.
• Strong relationship management - A collaborative nature and act as a technical advisor in strategic committees
• Clear communicator - Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
• Effective business management - An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solutions.