Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.
By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
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Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
Due to expansion, we are hiring several Windows subject matter experts (SME) who will help upskill our IT support colleagues to solve support requests.
Duties and Responsibilities
Plan, create and deliver training in person for our teams and supporting content for our learning management system
Collaborate with the training and development team to ensure success of any training completed and update where necessary
Identify, train, manage and develop client facing technical leads
Meet with engineers weekly, review what works well and what needs improvement
Work with operations manager for project needs, new implementations, and on team training, and new hire/selection
Work with our team towards Microsoft certifications, develop additional content creation for our engineers
Compile entry level, technology lead feedback on current processes
Support talent acquisition and operational leaders to select and interview new team members.
What we're looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Qualifications and Competences
Graduate of Computer Science, Computer Engineering, Elect/Electronics or related fields
MCSE certification is preferred
Windows knowledge - A thorough knowledge and high-level of proficiency of Microsoft Windows Server Administration and a desire to share that knowledge with others
Superior Understanding of server installation and configuration, server roles, storage, Active Directory and Group Policy, file administration, print and web services, remote access, virtualization, application servers, troubleshooting, performance and reliability.
Strong relationship management - A collaborative nature and act as a technical advisor in strategic committees
Clear communicator - Clear, concise and persuasive communication style adapted for multiple audiences, plus demonstrate effective writing, presentation skills, and proactive listening skills
Effective business management - An ability to undertake root cause analysis. You will be a logical thinker and use relevant data to find trends, problem characteristics and solutions.