Technical Officer (NYSC Intern) at Swift MediSpark

Job Description

• The Technical Officer (NYSC Intern) shall be mainly focused on technical support to our medical software users, participating in the implementation of our program to new facilities and responding to customer complaints.

Responsibilities and Duties

• Mastering relevant aspects of our EMR software and independently training of new prospects/old users.
• Attending to inquiries/complaints relating to technological support.
• Acting as a liaison between the company and our clients on technical issues.
• Helping new clients to troubleshoot and resolve issues with their paperless transition process.
• Managing and supporting LAN and WAN Network devices for our users (especially small users).
• Maintaining technical documentation and service catalog on installations, configurations, and troubleshooting.
• Relating customer needs for unique program features and/or improvement to the development team.
• Learning relevant programs when necessary and executing development tasks assigned to you.
• Participating in clients' feedback survey and Developing creative strategies for client/customers retainment.

Job Requirements

• B.Sc or its equivalent in Computer Science/Computer Engineering/ICT/MIS (or related disciplines) from a recognized institution.
• Prior experience in IT-support roles is consequential.
• A minimum of 6 months'' working experience in a corporate setting.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Solid computer skills, including MS Office, marketing software (Adobe Creative Suite & CRM) and applications (Web analytics, Google Adwords, etc.).
• Knowledge of HTML, CSS and web development tools (e.g. Dreamweaver) desirable.
• Understanding and prior use of at least one major programming language (e.g. C+).
• Good understanding of computer systems, mobile devices, and other tech products.
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
• Ability to learn fast and adapt to a new environment.
• Excellent verbal and communication in the English Language.
• Knowledge of hospitals and healthcare (added advantage).