Service Engineer (Officer Level) at Integrated Corporate Services - ICSL

Purpose of Job

• Installation, maintenance and repairs of Client Companies’ equipment in a manner that enhances the Company’s relationship with Client Companies.

Key Results Areas

• Installation of equipment
• Maintenance (Preventive) of equipment
• Repairs (Reactive Maintenance) of equipment
• Design of Laboratories
• Installation and Implementation of Laboratory Benching & Furniture

Duties & Responsibilities

• Carry out the installation of laboratory/analytical equipment / instruments, components, or systems under the supervision of supervisor/line manager further to established manufacturing, construction, and installation standards and specifications.
• Test-run installations and observe operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards, thereby ensuring that equipment is fit for purpose.
• Carry out preventive maintenance on equipment, further to schedule(s) provided by supervisor/line manager; ensuring minimal disruption to Client Company’s work schedule.
• Carry out repairs/service of laboratory/analytical instruments during breakdown or fault report.
• Resolve Client Company’s complaints within the terms of the Maintenance and/or Service Level Agreements; making recommendations for issues outside the terms of reference of the SLAs.
• Timely escalation of issues that cannot be resolved to supervisor/line manager.
• Develop a drawing (design) for laboratory/layout.
• Installation and implementation of Laboratory benching and furniture.
• Troubleshooting and routine maintenance of servers and network related issues in-house.
• Repairs and maintenance of printers and computers and computers related issues.
• Workshop maintenance and proper management
• Sourcing and technical support to sales department on product specification.
• Any other duties that may, from time to time, in the course of work and in furtherance of the company’s strategic objectives; be assigned by supervisor / line manager.

Minimum Qualifications / Experience

• Tertiary qualification (B.Sc./B.Eng./HND) in Electrical Engineering / Electronics, Biomedical Engineering, Physics (minimum of a Second Class or an Upper Credit).
• 1-3 years of cognate work experience in laboratory and/or biomedical equipment

Knowledge, Skills & Attitude:

• Very good working knowledge of computers in general with proficiency in the MS Office Suite
• Analytical / troubleshooting skills (Electronics/Electro-mechanical)
• Very good communication skills – written & verbal
• Good command of the English language
• Ability and Willingness to learn and apply new concepts quickly
• Proactive, creative and flexible