IT Network Support at Alfred & Victoria Associates

Department: Consulting
Job Grade: Analyst/Senior Analyst
Functionally Reports To: Chief Technical Officer
Administratively Reports to: Chief Technical Officer
Internal Customer: All Units in DJL
External Customer: Training Facilitators/Guests/Training participants/Vendors
Unit: IT

Jobs Duties/Responsibilities Accountabilities

• Computer Services Help Desk support and Daily checks on health of all internal backups and networks.
• Application design, implementation & management.
• Equipment and Software Operational Support, rendering network system planning, configuration, installation, maintenance, high-level trouble-shooting and/or security.
• Consult with users and evaluate requirements, recommend designs, provide cost analysis, plan projects and determine future network systems requirements and their costs.
• Network Management and planning, test, recommend, and implement network, file server, mainframe, and workstation hardware and software.
• Administrative and Leadership Functions.
• Equipment and Software Technical Support, Install, upgrade and configure network printing, directory structures, user access, security, software and file services.
• Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Recommend network solutions for short, medium and long range network projects.
• Establish user profiles, user environments, directories, and security for networks being installed.
• Maintain confidentiality with regards to the information being processed, stored or accessed by the network.

Requirements
Education Qualification:

• HND or a good Degree in Computer Science or Engineering.

Professional Qualification:

• Microsoft: MCP, MCSE, MCSA, MCTS, MCITP, MCPD, MOS
• Cisco: CCNA, CCDA, CCNP, CCDP
• Other tech certification such as A+ , Network+, Security+, Server+, OCA, CISA ,CISM, ITIL, PRINCE2/PMP, etc
• Experience: At least 2 - 4 yrs. of post 1st Degree experience in IT support (Networks, Systems & Application Management).

Key Competencies Requirements
Functional/Technical:

• Strong IT knowledge
• Good knowledge of LAN & WAN, IT User Systems Support & Management; System design & installation, Information Security, Project Management
• Familiarity with relevant best practise standards
• Good presentation & facilitation skills
• Highly proficient with MS Office Suite.

Area of knowledge includes:

• Installation & management of IT Networks (LAN, MAN & WAN) & use of structured cabling (SOC)
• Helpdesk Function : User Support of Desktops, Servers, Laptops, Printers and other PC peripherals
• IT Services Management
• Systems Design & Planning
• Data & Voice networking & infrastructure : Patch Panels, Hubs, Switches, Routers
• Information security management.
• IT systems installation & management.

Behavioural:

• Creativity/Innovation.
• Resourceful.
• Hardworking.

Salary
Very Attractive.