Client Relationship Manager at Ascentech Services Limited

We are seeking to hire a Client Relationship Executive who will create and nurture long-term relationships with customers. The candidate will be responsible for resolving whatever issues that arise to ensure customers are satisfied with our services. Candidates with experience in an Automobile industry will be preferred.

RESPONSIBILITIES

• Managing incoming customer calls for Service & Parts request.
• Providing the right details to customer about the product, nearest service & parts availability to customer over the phone / email. Recording all the customer queries.
• Recording the customer complaint and forwarding it to respective RSM through Email for resolution to close within lead time.
• Follow up with RSM and ensure to close the complaint.
• Taking service details from RSM and calling customer over phone to take post service feed back
• Preparing monthly MIS of complaint, post service feedback and customer queries.

EDUCATION, ESSENTIAL REQUIREMENTS AND SKILLS:

• BSC/HND in Management or any related courses
• Proven experience as a Client Relationship Executive in an Automobile Industry
• Good communication skills ( Both written & verbal)
• Must know English and major languages of Nigeria to communicate with customers and DAG team.
• Must have exposure to computer such as Email, MS excel.