Team Member, Retail Operations at ARM Hold Co.

Location: Ikoyi, Lagos

Job Summary

• Deliver prompt, efficient and effective service to both internal and external clients while contributing to the overall achievement of the organizations objective.

Principal Duties and Responsibilities
Mutual Funds Certificates Administration:

• Receive certificates and schedule from Registrars
• Update Hitrust by changing status to ‘Final Dispatch’.
• Extract ‘error’ certificates and return to Registrars for correction
• Stamp, seal and send the remaining certificates to Trustees
• Upon receipt from Trustees, extract ARM staff certificates and other Hold mails and special instructions and send remaining certificate to registrars for dispatch to clients.

Mutual Funds Subscription Process:

• Data Entry
• Enter new client’s profiles on Hitrust
• Set-up new clients portfolios on Hitrust
• Match clients’ payments on Bank Statement with client’s details on Hitrust
• Allocate units to clients entered on Hitrust
• Review and upload online e-form sent by Account Officers into Hitrust
• Resolve and reconcile all exceptions arising from data matching

Data Authorization-Discovery Fund, AGF & Ethical Investment:

• Subscription authorization
• Subscription settlement
• Daily pricing of all Funds
• Update price on Hitrust & Hiport
• Send daily prices to all recipients and continuously manage mailing list
• Send automatic email notifications to clients on all authorized transactions
• Manage Pool Account to ensure all moneys received in the Bank are invested in the Fund on daily basis.
• Daily upload of Bank Statements on the cheque register
• Send weekly schedule of processed subscription to Registrars for certificates issuance.
• Submit report of weekly inflows & outflows to unit head and Business Development
• Send Reports of weekly performance to all Account Executives and Head of Sales

Mutual Funds Redemption Process:

• Collate redemption requests nationwide
• Contact clients/Acct Officers on outstanding documentation
• Prepare redemption schedule and send to registrars
• Liaise with registrars on redemptions issues (e.g. irregular signature, incomplete transactions, etc)

Other Important duties:

• Follow up on redemption requests and provide clients reference numbers for CITs & DIT
• Must be able to handle on the spot & over-the-phone client requests and questions
• Must provide good support to supervisor in areas of managing company & clients’ issues
• Good communication and negotiation skills
• Good interpersonal skills
• Business etiquette
• Initiative and job ownership
• Any other duties and responsibilities that may be assigned by the Head, Retail Operations

Requirements
Minimum Qualifications:

• Minimum of 2 years of cognate experience in Asset Management
• Bachelor's degree from accredited university.
• Relevant professional qualification.

Required knowledge, skills and abilities:

• Knowledge of Asset & Investment Management and the Financial Services Industry at large.
• Good multitasking capabilities
• Good analytical and problem solving skills
• Issues Management ability
• Good telephone manners
• Proficiency in the use of Microsoft Word, PowerPoint, Excel and other spreadsheet applications

Generic Skills:

• Ability to work well under pressure
• Very good interpersonal skills
• Excellent verbal and written communication skills
• Result-oriented
• Service orientation
• Customer focus
• Good telephone manners.

Supervisory Skills:

• Client relations
• Strong organizational skills.