Hotel General Manager at AES

DUTIES AND RESPONSIBILITIES:

• Serve as the company’s Chief Operating Officer; by overseeing the operations and administrations functions of the hotel, to ensure total guest satisfaction.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Actively involved in marketing and creating a brand image for the hotel.
• Develop an annual business plan.
• Initiate cost-effective controls and revenue management techniques.
• Develop strategies for organizing, staffing, planning and executing functionalities.
• Provide training for hotel staff in delivering care that meets the best standards and practices.
• Maintain and manage hotel equipment, infrastructure, inventories and other facilities efficiently.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotel's business reports on a daily basis and take decisions accordingly. 
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Present monthly financial reporting for the owners and stakeholders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Act as a key decision-maker in hiring key staffs.
• Coordination with hods for the execution of all activities and functions.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Respond to audits to ensure continual improvement is achieved.
• All clients handling and take part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

PREREQUISITES:

The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

A university degree or HND in hospitality management or a related field (MBA in business Administration is an added advantage) with Experience in opening, managing or re-positioning a hotel with a clear track record. Excellent computer system skills.

EXPERIENCE:

At least 15 years’ experience in the hospitality industry, with a significant luxury experience, and 5 to 10 years of experience as a General Manager or Asst. General Manager;  Fluency in English; knowledge of other languages is a plus and with an understanding of all hotel management best practices and relevant laws and guidelines. Good knowledge of hotel management software (PMS), excellent customer service skills of a business mindset and a good aptitude in decision-making and problem-solving.