Analyst, NOC Optimization at IHS Towers

Key Roles & Responsibilities
Quality Assurance:

• Manage information gathering and documentation.
• Support system automation and manage reporting.
• Ensure reports are delivered as per standards and quality required.
• Act as custodian for user acceptance tests (UATs).
• Conduct quality checks in WIP environment.

Network Intelligence & Analysis:

• Provide data intelligence through reporting and recommendations by generating reports  from multiple data sources in existing databases and systems.
• Provide clear expression of data and analysis results to stakeholders.
• Prepare and update network intelligence (optimization) dashboard with continuous tracking and evaluation of status.
• Define and update appropriate metrics to measure Service Level Agreements (SLAs) related to network optimization reporting and monitoring.
• Continuously monitor compliance with SLAs against set expectations, escalating breaches (if any) and periodically preparing SLA compliance report.
• Develop and manage the threat register with continuous monitoring and escalation of breaches (if any).

Reporting:

• Deliver weekly reports on all network threats.
• Commit to, and follow up on, timelines related to threat avoidance.
• Deliver weekly dashboard reports on network threats and possible avoidance.

Experience & Qualifications Required

• Bachelor's degree in Engineering, Project Management, or relevant discipline.
• +4 years' post-NYSC work experience in a telecoms or Network Operations Centre environment.

Organizational Competencies:

• Customer Focus
• Innovation
• Integrity
• Be Bold 

Functional Competencies:

• Network Performance Management
• Network Operations Management
• Computer & Information Management
• Proble Solving
• Data Analysis & Reporting