Product Specialist at Venture Garden Nigeria (VGN)

Location: Federal Capital Territory, Abuja

Job Description

• Good understanding of Airport environment of the specified location.
• Understands and effectively presents and delivers presentations on products, features, and benefits.
• Effectively describes the process and value-added benefits of the product implementation process to new and prospective clients
• Prepares and provide product performance reports and analysis metrics.
• Develops documentation for product release and training
• Seeks opportunities to propose solutions and improvements as related to product usage.
• Works closely with customers to understand their organizational pain points and effectively link product features and benefits to the customer’s needs to help promote sales.
• Continuously reviews industry trends and client feedback to anticipate future market needs.
• Establishes and maintains positive work relationships and works productively with support groups within the SBUs, i.e. Project Management, Business Analysis, Software Development, etc.
• Manages incidents and problems in a timely and professional manner.
• Prioritizes and escalates problems (when required) to the appropriate company resource.
• Tests-fixes to ensure the problem has been adequately resolved.
• Anchors training and implementation of product/projects at customer sites.
• Reconciles invoices with payments in conjunction with revenue assurance
• Assures revenue by driving product usage.
• Other duties, as may be assigned.

Qualifications

• At least 2 to 3 years experience in a product support role
• Strong background and work experience in Customer Service/Technical support
• Excellent computer skills and proficient in the use of Microsoft office suite.

Additional Information

• Working conditions
• Flexibility is important.
• Equal opportunity
• The role is open to anyone who meets the above criteria regardless of race or nationality

Remuneration

• Competitive based on experience.