Quality Assurance Manager at SW Global

Code: QAM0060

Job Summary

• Drive and implement quality standards and measures for SW Global and its IT solutions while ensuring that the IT solutions are fit for purpose; meet regulatory standards and client requirements.
• Ensure the organization is up to date on all certifications and operational licenses.
• This role is primarily responsible for ensuring that SW Global’s solutions conform to defined client, industry and regulatory quality standards and specifications.

Responsibilities

• Engage Management to formulate, update and implement quality assurance standards and testing measures for new and existing IT solutions and/or software applications throughout their lifecycles
• Vet technology solutions and methodologies for project delivery to ensure they are compliant with regulatory and industry standards
• Acquire and consistently renew relevant quality licenses and certifications from licensing agencies and regulatory bodies on behalf of SW Global and its projects e.g. ISO: 9000, 9001, 9004, 19011 etc.
• Liaise closely with Business Analysis to develop and conduct User Acceptance Test (UAT) plans and scripts; and report on their performance against software requirement specifications agreed with the client
• Inspect all deployed solutions for defects and deviations from stipulated standards and requirements while ensuring compliance with client/user requirements
• Manage the planning and execution of testing efforts, including all associated resources to facilitate completion of project deliverables within stipulated timelines
• Recommend improvements to SW Global’s software solutions and project delivery methodologies to address client complaints and own findings from system, compliance and surveillance audits
• Track, identify and report the identification of faults in applications/solutions during systems development stage for rectification purposes by the technical operations team
• Manage the preparation of quality assurance documentation and reports for Management review
• Assist with the analysis, communication and interpretation of quality assurance requirements to project team especially as it relates to IT equipment and software solutions
• Ensure checks/surveys relating to customer satisfaction on SW Global’s solutions are carried out in a manner that identifies improvements in product quality and service delivery.

Requirements

• Minimum of a first degree in Computer Science, Engineering or any related Discipline
• 7+ years working experience with at least three years focused on IT Quality Management
• Relevant professional IT and Quality Management Certifications such as: Chartered Quality and Operations Management or any other relevant certification is required
• Understanding of the software development lifecycle and the deliverable created during the development lifecycle
• Strong analytical skills, creative and critical thinking ability and problem-solving skills
• Familiarity with relevant quality assurance industry standard best practices and methodologies
• Dedication to customer satisfaction.

Skills & Proficiencies:

• Quality planning & control
• Quality assurance & Compliance
• Quality & product performance measurement
• Industry, business & product knowledge
• Process improvement
• Working knowledge of international and local industry regulatory standards and guidelines on quality
• Leadership
• Communication (Written, Verbal)
• Attention to detail
• Stakeholder management
• Teamwork, Sound judgment & objectivity.