Business Systems Administrator at GitLab Inc.

Job Descrition

• Business Systems Administrators work on the configuration of GitLab's Salesforce.com instance and all packages, tools and integrations associated with it.
• They work with Field Operation's internal customers such as Sales, Marketing, Customer Success and Finance to gather requirements for improvement projects and then execute on those projects.
• They work with a combined team of Business Systems Engineers, Data Analysts, and Sales Operations Specialist to keep our Go-To-Market processes automated and efficient.

Responsibilities

• Support our internal customers by fielding any and all questions, solving problems on the spot or routing them to who can solve in a timely manner.
• Oversee the configuration and support of our suite of Sales Tools, being the go-to person for any questions or improvement ideas.
• Build enhancements with Salesforce.com configuration such as workflow rules, validation rules, process builder and lightning components.
• Expert knowledge on the use of Salesforce.com objects such as Accounts, Contacts, Leads, Opportunities, Quotes, and Campaigns.
• Jump in and own short range Sales efficiency projects, having real impact on Sales performance.
• Gather business requirements for improvement projects and synthesize them into technical specifications for Business Systems Engineers to build.

Requirements

• 2+ Years experience in a Sales Operations, Business Operations or Business Systems role.
• Received or pursuing the Salesforce.com Administrator certification.
• Experience with Quote to Cash or Configure, Price, Quote functionality.
• Understanding of the Salesforce.com data model and how to effectively extract, transform and load data.
• An inclination towards communication, inclusion, and visibility.
• Experience owning and driving a project from concept to production, including proposal, discussion, and execution.
• Self-motivated and self-managing, with strong organizational skills.
• Demonstrated ability to work collaboratively and across teams.
• Share GitLab's values, and works in accordance with those values.
• Ability to thrive in a fully remote organization.

Nice To Haves:

• Experience with Zuora and Zuora CPQ.
• Experience with DataFox, DiscoverOrg or similar data enrichment tools.
• Salesforce.com App Builder, Architect or other advanced certifications.
• Experience working at a subscription based product company.
• Experience working in an Agile team work environment.