Head, Specialized Logistics at Jumia Nigeria

Responsibilities

• Manage Warehouse (Inbound, Inventory, Outbound, Aftersales) and Logistics (Sorting center and Last Mile) teams, create, monitor, and improve their KPIs.
• Develop Dashboards to monitor performance and identify bottleneck areas of operational processes
• Queue monitoring to identify anomalies and improve customer satisfaction
• Overall management of sorting operations, route planning and distribution of customer orders to all hubs.
• Project management on specialized logistics, space planning, and warehouse layout design to accommodate continuous expansion.
• Ensure the timely scan at all the logs and update in systems for movement as transferable unit.
• Oversee reporting on Incidents/Change/Problem tickets and SLA status.
• Develop, implement, monitor and improve key performance metrics across the functional departments within the Warehouse and Logistics.
• Manage the Warehouse and Logistics operations for Bulky goods
• Setup and continuously improve Warehouse and Logistics operations processes
• Drive best practices for inventory management, reporting, and handling.
• Responsible to ensure appropriate control mechanisms are in place and achieve goals
• Develop and manage staff to continuously improve skills and team performance.

Professional Skills & Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field is preferred.
• Minimum of 6 years of progressive related work with demonstrated experience  in a large fulfilment,  logistics, distribution, and operations management ,hands-on experience in supervision or management of a Warehouse facility.
• 4+ years leading operational teams or acting in a managerial position.
• Experience using data visualization tools like Qlik, Tableau, or Microsoft Power BI
• Excellent analytical capabilities, ability to produce, interpret and draw conclusions from data.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
• Experience in Project management and time management skills – experience with end-to-end project management processes
• Proven ability to implement process improvement initiatives
• Strong knowledge of Warehouse and Logistics Key Performance Indicators (KPIs)
• Proven experience in material handling and critical thinking to detect on-time any unsafe maneuvers i.e. large items, heavy materials and fragile material, etc.
• Strong leadership and interpersonal communication skills, with the ability to manage and develop a team

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.