Service Team Lead at Aggreko Plc

Purpose of the Job

To ensure the maximum availability of equipment at all times, that all equipment is maintained and serviced in line with Aggreko policy and procedures, and provide a first class service to all customers, whether in the Depot or at a customers site for both local business and mini projects.

Job Accountabilities/Key Responsibilities

• Minimise equipment that is Under Repair and Awaiting Inspection and give daily updates to the Service Administration and Hire Desk Controller.
• Leading the team of service engineers to best achieve required results.
• Timely execution of regular maintenance and servicing of all equipment in accordance with Aggreko service procedures.
• Accurate completion and timely submission of service paperwork to the Service Admin / Hire Desk Controller.
• Timely reaction to field equipment breakdowns (in and out of hours)
• Control of repeat failures on equipment.
• Ensure all component change paperwork is documented
• Ensure warranty procedures are adhered to in the depot.
• Repair and maintenance of all equipment/fleet.
• Stock control and management of key supply chain
• Minimize turnaround time of equipment returning from hires.
• Ensure all equipment dispatched is prepared to Aggreko ISO procedures.
• Assist with site installation (to designed site layout), commissioning and decommissioning to acceptable Aggreko standards.
• Management, identification and maintenance of all ancillary equipment.
• Support all hires with electrical and mechanical assistance as and when required.
• Raise requisitions for parts from Jebel Ali and local suppliers and pass to the relevant department for processing.
• Carry out office/administration duties as required.
• Aggreko place a strong emphasis on health, operational safety and environmental protection. It is a requirement and moral obligation of each employee to be actively committed and accountable for compliance to the Aggreko Health, Safety & Environmental policies, operating procedures and compliance to local legislation.
• Coach and train all service personnel on reporting documentation for all Aggreko procedures including EH&S Best Operating Practices Policy & ISO9001:2000.
• Any other duties considered essential for effective operations and service

Person Specification/Job Requirements

• 5 years revelant experience
• Mature aged over 30
• Good written and spoken English
• Computer literate
• Flexible worker, team player, phisically fit, capable of working independently, customer service orientated
• Must be able to manage costs and expenditure.
• Capable of basic administration and working to written procedures.
• Computer literate
• Experience/knowledge/qualification in a Mechanical or Electrical field.
• Cummins/Scania product knowledge or Aggreko product knowledge would be a distinct advantage.
• Able to work long hours in demanding conditions with an absolute minimum of supervision.
• Willing to travel away from home / depot to work in other areas temporarily.

Must have a valid Nigerian driving license

Desired Skills

• Problem solving and analyzing skills
• Planning & Organising skills
• Attention to detail

Desired Behaviors

• Drive for results a deep seated inner desire to compete against standards of excellence and achieve step changes in business results.
• Task Completion reliable, committed to completing tasks.
• Resilience persistent, positive and self-reliant.
• Accountability drives outcomes by taking personal responsibility.
• Customer Focus - understands the importance of customer needs, whether internal or external, focuses on responding to them and develops relationships.
• Working together with others relates to people, engages and builds relationships.

Key Role Interactions

Clients, Suppliers, Sales Engineers/Managers, Project Managers (where applicable), Country Manager