Customer Care Representative at ETX-NG (Electronic Transcripts and Documents Exchange in Nigeria) July, 2019

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Posted: Jul 17, 2019

Deadline: Not specified
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ETX-NG (Electronic Transcripts and Documents Exchange in Nigeria) is the name given to the Electronic Academic Document Exchange and Certificate Verification System for Nigeria owned by ETX Solutions Nigeria Limited. It is a technology platform, acting as a electronic and transcript clearing house, exchange and a certificate verification system that will all...
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Customer Care Representative
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience
- Location
- Job Field
Job Description
- Customers first point of contact
- Responding to customers inquiries via the live chat and WhatsApp forums
- Assist customers both online and physically in selecting the right services that best fits their needs
- Ensuring all unassigned tickets and tawk offline messages are answered accordingly and forwarded appropriately.
- Acknowledging and resolving customers complaints where necessary
- Ensuring E-receive transcript request are dealt with Updating the CRM.
Requirements
- B.Sc. in any Social Science related course
- Must have good command of English language both Written and Verbal
- Computer Skills
- Be Empathetic, Kind and courteous.
- Must have CRM Training or any related.
Interested and qualified candidates should send their CV/Resume to: hr@documentone.xyz Using the "Job Title" as the subject of the mail.
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