Customer Care Representative at ETX-NG (Electronic Transcripts and Documents Exchange in Nigeria)

Job Description

• Customers first point of contact
• Responding to customers inquiries via the live chat and WhatsApp forums
• Assist customers both online and physically in selecting the right services that best fits their needs
• Ensuring all unassigned tickets and tawk offline messages are answered accordingly and forwarded appropriately.
• Acknowledging and resolving customers complaints where necessary
• Ensuring E-receive transcript request are dealt with Updating the CRM.

Requirements

• B.Sc. in any Social Science related course
• Must have good command of English language both Written and Verbal
• Computer Skills
• Be Empathetic, Kind and courteous.
• Must have CRM Training or any related.

Interested and qualified candidates should send their CV/Resume to: hr@documentone.xyz Using the "Job Title" as the subject of the mail.