Senior System Engineer at Telvida Communications Services

Job Description

• Research and documentation of new solution/concepts
• Client Requirement Gathering
• Design of Graphical Model of Proposed solution for client.
• Development of Solution Documents for clients based on current proposal to client
• Responsible for all product and services demo’s, POC’s and complex site survey engagement and documentations
• Development of Post-Deployment Documentation
• Solution restructuring, design and documentation
• Responsible for developing time frames/schedule for the software team for the execution/deployment of software programs / Monitoring of progress to ensure timeframes are adhered to
• Act as the liaising agent between the client and software team , providing update and sharing delivery timeline with client for solution requiring programming
• Provide technical analysis/insight and documentation in line with prospect/customer requirements for the sales team
• Provide technical solution architecture were necessary to aid sales presentation
• Coordinate the activities of the technical team
• Liaise with project teams to effectively assign roles and task per project
• Carry out backend support/installation for all video and telephony services( Internal and External)
• Manage all technical support escalations from within the team

Job Requirements

• Bachelor's degree in Computer science, Computer Engineering, ICT, Electrical Engineering or related field.
• Masters degree is an advantage.
• Microsoft/ Cisco Certification is mandatory.
• Excellent problem solving and analytical experience with strong emphasis in data retrieval and product subject matter expertise, and written report preparation
• Client interface and consulting skills required
• Willingness and ability to travel
• Exceptional meeting facilitation skills and interpersonal skills
• Demonstrated success in managing a large account/project relationship.
• Excellent project management, organizational and general people skills
• Very strong written communication skills
• Strong public speaking and presentation skills
• Superior negotiation skills
• Ability to use experience, knowledge and presence to generate results and influence others when needed