Customer Supply Chain Advisor at Bosch Group

Responsibilities

• Responsibility for internal sales tasks for Nigeria
• Cooperation with Customer Supply chain team and Nigeria sales team
• Coordinate clearing and subsequent delivery of incoming goods
• Full support and assistance to all Bosch customers
• Submitting of offers to customers and follow-up
• Handling and follow-up of customer orders
• Same day response to enquiries, complaints and claims
• Data management (including electronic orders)
• Accurate documentation raised for the various processes
• Continuous attention to allocated customers’ backorders and credit limits
• Facilitate financial processes e.g. credit limits, goods returns, customer credits
• Set up and produce reports pertaining to the SLC functions as required
• Ensure that generally accepted customer service principles are followed

Competencies and Qualifications

• University Degree in Business Administration, or its equivalent
• Minimum of 5 years experience in similar position in a multinational company
• Communicate effectively with high attention to details
• Highly organised and able to multitask; proactive, “can do attitude"
• MS Office Literacy (SAP experience, Auto CAD, workshop management system is an advantage)
• Strong coordination skills, target orientation and entrepreneurial mindset
• Language: Fluent English (speaking & writing); German or French is a plus
• Technical understanding of the automotive industry
• High efficiency on time management, ability to build sustainable relationships
• Able to work under pressure – sense of urgency
• Working knowledge and experience of the supply chain processes
• Automotive parts sales experience is an advantage
• High customer-orientation, efficient and target-oriented, high degree of self motivation, flexibility, dynamism and responsibility
• Understanding of target deployment and KPI steering.