Lead - Reporting & Regulatory Compliance at Airtel

Purpose of the Job

• Responsible for Manages Services contract KPI Delivery Quality Assurance, ensuring attainment of optimal Network service Quality.
• Enforce contract adherence by partners, managing vendors to deliver on agreed Quality standards. Responsible MS Quality KPI validations, reconciliations and signoffs.

Roles and Responsibilities

• Monthly MS Validation and Signoff
• Ensure accurate validation of monthly MS sign-off
• Routinely validate reported KPIs used for sign-off
• Ensure deployed sites meet required minimum contractually agreed KPI to prevent degradation of network quality
• Follow through with MS partner to optimize new/expanded sites
• Validate the accuracy and integrity of all performance reports received from MS (weekly/monthly/Quarterly/adhoc etc.)
• Benchmark performance of various partners to engender effective competition for continued improvement
• Drive review of KPI formula changes as required

Competencies:

• Attention to details
• Good negotiator
• Integrity
• Innovative
• Analytic
• Multi-tasking

Skills and Qualifications

• Bachelor of Engineer degree (Electrical/Electronic, Telecommunication or related fields )
• Sound knowledge of Mobile Network Operations, Planning, Optimization, Performance
• Contract Management and administration
• Vendor Management
• Project Management
• Network Audit and functionality testing
• Understanding of network CAPEX/OPEX fundamentals
• Business analysis
• Analytical, Statistical and Presentation skills
• Sound MS Excel skill
• Knowledge of Performance managements systems/tools/support systems
• Minimum 5 years managerial experience in a GSM/Mobile company
• Minimum 5 years Project/Contract  Management experience
• Minimum 6  years Vendor Management experience
• Minimum 6 years Deployment experience/Network Operations & Maintenance in Telecom
• Minimum 7 years Network Performance experience
• Minimum 8 years Telecom experience