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  • Posted: Jul 5, 2019
    Deadline: Jul 31, 2019
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    WINCO FOAM Industries Limited is a wholly indigenous private limited company incorporated on March 18th 1983. The company since 1978 has been operating in Nigeria as one of the leading commercial organizations involved in so many activities including foam manufacturing and trading activities. WINCO FOAM Industries Limited is one of the largest continuous pol...
    Read more about this company

     

    Customer Service Agent

    • Job Type
    • Qualification BA/BSc/HND , OND
    • Experience 2 years
    • Location Not specified
    • Job Field

    Location: Zuba, Abuja
    Slots: 3 Openings

    Job Summary

    • The Customer Service Agent will help Customer’s with their complaint and questions, resolve emerging problems provide information about products, process and take orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

    Responsibilities

    • Provide customers with company’s product information.
    • Prepare product or service reports by collecting and analyzing customer information
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Devising and presenting ideas and strategies.
    • Following up complicated customers where required
    • Customer orientation and ability to adapt/respond to different types of characters.
    • Must have excellent communication and presentation skills.
    • Provide accurate, valid and complete information by using the right methods/tools
    • Keep records of customer interactions, process customer accounts and file documents.

    Requirements and Experience

    • Minimum of an OND/B.Sc in any Social Sciences or related discipline
    • Minimum of 2 years experience as a Customer Service Agent
    • Professional Certification is an added advantage.

    Required Skills:

    • Clear communication skills
    • Strong attention to details
    • Willingness to learn
    • Patience and attentiveness
    • Adaptability.

    Method of Application

    Applicants should send their CV and Cover Letter to: career@wincofoam.com using the job title as subject of the email.

    Note: Only shortlisted candidates will be contacted

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