Logistics Manager at WACOT Limited

Location: Sagamu, Ogun
Job title: Full-time

Job Description

• We seek a Logistics Manager to manage Logistics activities and manage the Customer relations from a back office stand point.

Key Responsibilities

• Responsible for managing and coordinating Logistics operations
• Manage all Logistics activity such as: order processing, inventory control, customs related activities, transport and delivery to customer.
• Ensure adequate and timely distribution of products to attain maximum sales potential consistent with good inventory control.
• Manage in an optimum manner any constraint situation related to stock or to transport.
• Communicate any adverse situation to customers in a timely manner (exception management, stock allocation, substitution, inventory constraints, traffic issues and delays.)
• Manage the full inbound freight shipping activities, including freight forwarder, customs brokerage and transport management.
• Supervise order management activities, After-Sales Service & client support (billing, deliveries, complaints, penalties, product information etc.) in a timely manner.
• Manage customer claims, returns and credit note activity.
• Maintain Customer master file, tariffs and pricing condition in ERP.
• Ensure that the right controls are in place to guarantee correct invoicing; avoid duplicate orders; etc...
• Administer and minimise the impact of customer penalties (perfect execution, negotiate with customer).
• Promote alignment by understanding and communicating customer needs and requirements
• Provide solutions to customers to facilitate their enquiries (order tracking on SAP)
• Promote a continuous improvement culture, develop and implement innovation and collaborative logistics solutions.
• Responsible for developing performance and reducing costs
• Measure performance, reach performance targets and report KPIs, emphasis on P&L management and expense control.
• Use and develop statistics & business analytics culture as an enabler for optimisation.
• Drive cost reduction by finding new ways of doing things, merging orders.
• Responsible for ensuring Distribution compliance.

Qualifications and Experience

• Minimum of 5 years in logistics and supply chain in Food manufacturing company
• Bachelor’s Degree in any discipline
• Relevant certifications and membership of relevant bodies
• Expertise of Supply Chain
• Excel expert and MS Office user, proficiency in SAP is an added advantage
• Good management and communication skills
• Financial Acumen
• Good analytical skills
• Business Partner mindset
• Results oriented
• Good decision maker and problem solver