Sales and Process Implementation Analyst at The Concept Group

Department: Marketing & Strategy
UNIT: Sales Strategy

Organisational Relationships

• Works with the CRM & Credit Admin officers, Sales Analyst, RFS Asset Creation Team, CRM team & Marketing and Strategy Team as required.
• Reports to the Head, Marketing & Strategy.

Roles / Responsibilities
Strategic Functions:

• Actively manage and monitor the lead generation and client engagement Process
• Actively manage and monitor the issues affecting consummation of converted transactions (e.g. incomplete documentation, upload of wrong information, wrong filing etc.)
• Providing reports on sales and performance as required by the head of strategy and marketing
• Actively manage and monitor the turnaround time of the whole sales process
• Develop and implement sales strategies and participate in sales campaigns to drive sales and generate revenue
• Bridge knowledge gaps concerning company products across all affected departments and ensure the sales team are well informed and equipped to discharge their duties
• Offer assistance and explanation when difficulties arise, ensure complaints are followed up and that solutions are provided to both internal and external customers

Administrative Functions:

• Manage and maintain the credit and treasury administration pipelines on company’s platforms and ensure data integrity
• Ensure the credit and treasury administration teams deliver excellent client service at all times to both internal and external clients
• Turn-Around-Time problem: Gathering information/data regarding reasons for TAT problems.
• Designing and implementing processes that will enable the different admin officers (Asset Creation & CRM), to work optimally within the sales approval process.
• Designing optimal process flows addressing how the admin officers work and documenting an underperformance issue that may arise.
• Implement new process flows.
• Document and report manpower issues if any.

Job Requirements
To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• B.A/B.Sc Degree
• A minimum of Two (2) years of progressive professional experience in a related field.
• Basic knowledge of project management
• Demonstrated project management skills including project initiation, scoping, resourcing, execution and communication in past experience
• Advanced knowledge of Microsoft PowerPoint and Excel
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience working directly with or supporting Sales, Revenue Management, Marketing or ecommerce
• Experience communicating with a broad group of internal stakeholders at all levels
• Strong ability to influence across multiple levels of the organization
• Great presentation skills.