Relationship Manager at Bethsaida Limited

Details:

Responsibilities

• Understand customers’ needs and develop plans to address them
• Resolve customers’ complaints quickly and effectively
• Identify key staff in client companies to cultivate profitable relationships
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, delivery, payment and customer service processes
• Manage customer business communication and collaborate to ensure customer satisfaction
• Handle and follow-up with customers’ invoice and payment
• Handle daily, weekly and monthly reconciliation issues with customers

Requirements

• HND/Bsc in any discipline from a reputable institution
• Minimum of 5 years Sales/ Marketing experience
• Excellent use of Microsoft Office applications
• Excellent written and oral communication skills
• Strategic thinker with good analytical and problem solving and skills
• High self-organisation and self-motivation
• Process driven and goal oriented with ability to work under little or no supervision
• A change agent and influencer with strong research orientation