Medical Representative at Roche

Job-ID: 201906-118171

Main Purpose Of The Job

• Effectively manage the interaction and contact with key stakeholders within the allocated customer portfolio in order to further grow the relationship and product awareness to the benefit of Roche’s business.

Job Objectives
Sales:

• Classify bi-annually the key stakeholders within the customer portfolio in order to effectively and efficiently manage and gauge own interaction with key stakeholders on an ongoing basis.
• Provide input to the team regarding establishing specific sales strategies in order to further sell Roche products.
• Maintain the knowledge and understanding of competitor activity and market intelligence/trends, in order to timeously and appropriately respond to these.
• Identify new possible clients as well as opportunities within existing clients in order to further grow business.
• Ensure that all customer needs are accurately and proactively identified and attended to.
• Monitor own sales targets and ensure that individual targets are met or even exceeded
• Ensure that user and promotional forums (such as workshops, round-tables, CME (Continued Medical Education), sponsored meetings, congresses, etc) are planned and facilitated in conjunction with marketing.
• Partake and provide feedback during the different Product Team Meetings regarding any developments, trends and success of the respective sales and marketing strategies.
• Accurately compile and provide the weekly reports on prospective actions and past developments as well as consolidated monthly reports
• Maintain and build internal relationships in order to ensure a strong network and support structure to facilitate the unit’s initiatives

Stakeholders:

• Ensure effective and professional service delivery (customer & account management, after-sales service, etc) in line with the set Roche business principles to all customers on an ongoing basis.
• Maintain and build customer relationships on an ongoing basis with key stakeholders in order to further grow sales and product awareness
• Provide customer service levels within the framework of “Going the Extra Mile”, but not to the detriment of Roche
• Maintain and present a professional image of Roche and the business unit within the market place (grooming, punctuality, customer communication, customer contact)

Customer Relationship Management:

• Executes customer activity efficiently as per territory plans.
• Updates relevant company systems with clear and accurate customer insight following each contact
• Regularly monitors customer activity and revises/updates territory
• Plans appropriately.

Background Requirements
Level of Education:

• 3 year degree/3 year Diploma - General Degree

Job related Work Experience
Work Experience:

• 1 – 2 years