Office Assistant at Old Mutual Plc

Ref: 1258/NIGE/AA/OFFICE ASSISTANT/Nigeria/170619
Location: Nigeria
Available: ASAP   
Category: Insurance
Contract: Temporary / Contract

Introduction
Key Focus:

• This role is individually accountable for providing immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. Technical knowledge is limited to some products and or processes

Job Specification
Descriptor:

• Follows standardized processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards and adheres to service and quality standards.
• Provides an indirect service to customers and intermediaries.
• Responds to immediate requirements within procedure.
• Uses standard administrative techniques to coordinate own work.
• Product and process knowledge in different areas may differ but basic skills remain the same.
• Technical knowledge is limited to some products and or processes

Key Result Areas
Documentation Processing:

• Responds to immediate administrative requirements within procedure.
• Follows standardized processes and provides administrative support in line with normal business functioning.
• Delivers on daily production standards.
• Uses standard administrative techniques to coordinate own work.

Personal Effectiveness:

• Accountable for service delivery through own efforts.
• Individually accountable for managing own time, tasks and output quality over periods of 1 day to a maximum of three months.
• Makes increased contributions by broadening individual skills.
• Collaborates effectively with others to achieve personal results.
• Accepts and lives the company values.

Quality Assurance:

• Performs quality checks on own work.
• Adheres to service and quality standards.

Relationship Building:

• Maintains professional internal and external relationships.

Administration & Support:

• Performs administrative duties for one or more managers including scheduling appointments, diary maintenance, filing and typing.
• May act as a receptionist and could also perform administrative duties.
• Might be expected to field calls or queries.
• Works on instruction from manager.

Minimum Requirements
Qualifications and Experience:

• Minimum first Degree holder.
• Excellent communication skills.
• Excellent written communication skills.
• Individual must be very reliable.
• 5 years experience in a similar role is an advantage.
• Must possess high levels of responsibility and accountability.

Offer
Market Related.