Head of Vendor Promise - Jumia at Jumia Nigeria

Responsibilities

• As Head of Vendor Promise, your role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
• This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.

In particular you will:

• Ensure execution of 21-day RTV attempt promise of course
• Ensure execution of 21-day delayed item reconciliation
• Proactive hub auditsProactive VIBES exemption routines
• Proactive analysis of Vendors with low success rate
• Participation in Focus groups
• Analytics:Analysis of vendor centric key performance indicators and vendor NPS to ensure high quality vendor experiences Product improvement.
• Proactively search for new vendor related features on the platform which could improve a seamless vendor experience
• Scalability and growth. Take on new opportunities like launching a new project
• Support. Manage day to day queue management issues arising from various departments across the firm
• Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow
• Auditing and monitoring of processes, queues, hubs and order placement
• Work Closely with the Head of Vendor Experience to lead projects within the unit and companywide projects with functional managers.

Professional Skills & Qualifications

• Bachelor's degree from accrediated universities.
• Minimum of 5 years’ experience working in a fast-paced corporate environment preferably in a similar role
• High level of intellectual curiosity and focus on generating action-oriented business insights.
• Demonstrated success in developing innovative solutions and resolving bottle-necks within eco-systems
• Prior experience setting up processes for monitoring and assessing experience on various customer interfaces, including digital channels
• Tested entrepreneurial skills with the ability to conceptualize and re-engineer processes within large organizations

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders