General Manager at Goldline Nigeria Limited

Reports To: Managing Director

Summary of Position: The General Manager provides leadership and direction for the Warehouse and Logistics departments and deputizes the Managing Director in his absence.

ACCOUNTABILITIES:

• Effectively manages the company’s supply chain system and ensures a most efficient inventory handling and management system as well as a robust, speedy and safe products supply and delivery system. The company’s supply chain entails –
• i. Identifying inventories at reorder levels, inventory turnover rates, non-selling inventories, etc
• ii. Ensures seamless coordination between all units to ensure that valid orders for goods and services are speedily and accurately delivered to customers – internal and external.
• iii. Successfully and efficiently resolve customer complaints resulting from poor post sales activities relating to proper communication, timeliness, accuracy and wholesomeness of supply of products
• iv. Provide inventories and services delivery reports and analysis to the managing director to guide inventory orders and reorders, service delivery directions and customer satisfaction information.
• Promote an internal system that guarantees very satisfying experiences for customers by ensuring that all communications and feedback systems are working seamlessly in a proactive manner
• Promote and ensure international best practices across all operations activities.
•  Lead and work with departmental heads to effectively resolve all complaints, difficulties, bottlenecks, setbacks, conflicts and any operational challenges with the primary objective of ensuring that the company upholds its reputation for putting the customer first in all activities.
• Drive and manage performance excellence in all operations activities
• Responsible for the strategic planning and execution of a proactive, cost efficient and effective vehicle maintenance and management strategy for all the company's operational vehicles to ensure optimal operating performance at all times.
• Have overall administrative oversight of the company and stand in for the managing director in his absence.

Perform other duties as may be assigned from time to time

QUALIFICATIONS / SKILLS / EXPERIENCE:

• B.A./B.Sc/HND and MBA, M.Sc. or equivalent professional qualifications
• Minimum of 10 years post graduate experience in Operations or any other relevant role.
• Possesses very strong leadership ability and emotional intelligence.
• Possesses exceptional conceptual intelligence to perceive and conceive corporate goals.
• Ability to interpret financial and statistical data.
•  Impeccable character, honesty, integrity, objectivity and impartiality.
• Possesses an entrepreneurial mindset with good sense of judgement
• Possesses excellent communication skills