Product Operations Associate at Paystack

About the Product Operations Associate role

As a Product Operations Associate at Paystack, you’ll help operate and monitor the critical backend processes that allows Paystack to deliver an industry-leading payments experience to merchants and customers.

This is a full time role and is based in Paystack’s headquarters in Ikeja, Lagos. We are looking for young, smart, eager individuals who are interested in working at a high-growth and fast-paced environment.

What you'll be doing

• Daily management of our fraud and risk operations on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any fraud and risk related issues
• Serve as first point of contact for other internal teams within the company around fraud and risk operations
• Proactively spot glitches or bugs observed with Paystack's internal fraud and risk management tools and work with relevant product teams to ensure they are resolved as quickly as possible
• Analyze, regularly compile and share insights and trends gleaned during the fraud and risk management process
• Work with the Product Operations team to suggest ways to improve our internal fraud and risk management tools
• What it takes to succeed at this role

You are:

• Keen to learn and get involved in the wider business processes
• Process-driven – You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.
• Collaborative – You seek first to understand and then to be understood. You communicate your actions and intentions clearly verbally as well as in a written form.
• Proactive – You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing
• Compelling and persuasive when you find a solution you believe in. Able to work across teams without direct authority and win the day with numbers, letters, and passion
• Comfortable with ambiguity, a rapidly changing environment and work product feedback cycles that range from one day to several years depending on the day of the week
• Driven to innovate, rather than being limited by what is there or has already been done before
• You have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficiently
• A strong problem solver with an interest in resolving customer issues, enjoy working in a metrics-driven organisation, and have excellent written and verbal communication skills
• An individual with exceptional organisational skills with a high level of accuracy
• An individual with excellent data analysis skills and strong time management skills required to meet the internal and external deadlines/ cutoffs

While this is NOT strictly required, it would be a plus if you:

• have previously worked at fast growing internet startups
• have previously worked on Fintech or payment products

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About the Product Operations Associate role

As a Product Operations Associate at Paystack, you’ll help operate and monitor the critical backend processes that allows Paystack to deliver an industry-leading payments experience to merchants and customers.

This is a full time role and is based in Paystack’s headquarters in Ikeja, Lagos. We are looking for young, smart, eager individuals who are interested in working at a high-growth and fast-paced environment.

What you'll be doing

• Daily management of our fraud and risk operations on behalf of our merchants and acquirers across the continent
• Provide email and phone support to acquirers and merchants for any fraud and risk related issues
• Serve as first point of contact for other internal teams within the company around fraud and risk operations
• Proactively spot glitches or bugs observed with Paystack's internal fraud and risk management tools and work with relevant product teams to ensure they are resolved as quickly as possible
• Analyze, regularly compile and share insights and trends gleaned during the fraud and risk management process
• Work with the Product Operations team to suggest ways to improve our internal fraud and risk management tools
• What it takes to succeed at this role

You are:

• Keen to learn and get involved in the wider business processes
• Process-driven – You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.
• Collaborative – You seek first to understand and then to be understood. You communicate your actions and intentions clearly verbally as well as in a written form.
• Proactive – You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing
• Compelling and persuasive when you find a solution you believe in. Able to work across teams without direct authority and win the day with numbers, letters, and passion
• Comfortable with ambiguity, a rapidly changing environment and work product feedback cycles that range from one day to several years depending on the day of the week
• Driven to innovate, rather than being limited by what is there or has already been done before
• You have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficiently
• A strong problem solver with an interest in resolving customer issues, enjoy working in a metrics-driven organisation, and have excellent written and verbal communication skills
• An individual with exceptional organisational skills with a high level of accuracy
• An individual with excellent data analysis skills and strong time management skills required to meet the internal and external deadlines/ cutoffs

While this is NOT strictly required, it would be a plus if you:

• have previously worked at fast growing internet startups
• have previously worked on Fintech or payment products