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  • Technical Support Engineer at Tek Experts

  • Posted on: 15 May, 2019 Deadline: 15 June, 2019
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  • Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

    Technical Support Engineer

     

    Job Description

    • Are you a natural problem solver? Do you have an interest in different technologies and IT?
    • Do you think you can deliver exceptional customer service?
    • Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations
    • Due to expansion we are looking to add to our team of Technical Support Engineers.
    • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction
    • Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

    Duties and Responsibilities

    • Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
    • Collaborate with subject matter experts and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

    What we’re looking for

    • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support
    • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience
    • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

    Competences:

    • Basic knowledge of cloud computing technologies: Microsoft Azure, Active Directory and DNS, Windows Servers, Virtualization
    • Very basic understanding of Exchange, Outlook Skype for business, OneDrive and SharePoint with effective trouble-shooting skills is an advantage
    • Effective written and verbal communication skills and solid professional skills with utmost customer obsession.
    • Passion for technology and learning
    • Ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
    • Be able to think out of the box

    Method of Application

    Use the link(s) below to apply on company website.

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