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    • i-TAC Support Engineer at Halogen security

    Posted: May 13, 2019
    Expires: May 13, 2019
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    Halogen Security Company Limited was incorporated in July 1992 as a Private Limited Liability Company and granted license to operate in November of the same year to fill-in for yawning gap in quality security guard service in Nigeria. The company started business immediately and showed from inception that it was poised to revolutionize security services in t...

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    i-TAC Support Engineer

    • Job Type
    • Qualification
    • Experience
    • Location
    • Job Field

    Job Description

    • Halogen Security Company is seeking to recruit a i-TAC Support Engineer for a client in the IT industry.
    • Provide first level off-site technical support for all services: Voice, Data connectivity, Internet services, Wimax services etc.
    • To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
    • Hands-on experience on Incident Management (First Call Resolution)
    • Prompt Response to inbound calls and emails.
    • Follow up on unresolved complaint/ open tickets to closure.
    • Timely Escalation/feedback to relevant units.
    • Preparing Technical Reports.

    Job Requirements

    • B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics Engineering (2.2/Upper Credit at minimum).
    • CCNA, CCNP (Desired)
    • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
    • Excellent business communication skills both verbal and written.

    go to method of application »

    i-TAC Support Engineer

    Job Description

    • Halogen Security Company is seeking to recruit a i-TAC Support Engineer for a client in the IT industry.
    • Provide first level off-site technical support for all services: Voice, Data connectivity, Internet services, Wimax services etc.
    • To consistently provide a high level of excellent customer service and support, ensuring customer satisfaction.
    • Hands-on experience on Incident Management (First Call Resolution)
    • Prompt Response to inbound calls and emails.
    • Follow up on unresolved complaint/ open tickets to closure.
    • Timely Escalation/feedback to relevant units.
    • Preparing Technical Reports.

    Job Requirements

    • B.Sc/B.Eng Computer Science/Computer Engineering /Electrical-Electronics Engineering (2.2/Upper Credit at minimum).
    • CCNA, CCNP (Desired)
    • Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
    • Excellent business communication skills both verbal and written.

    Check how your CV matches this job

    Method of Application

    Applicants should send their CV to: resourcing@halogensecurity.com with "the job title as the subject to the mail

    For enquiries: kindly call: 09090328028

    Build your CV for free. Download in different templates.

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