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Our company, Swift Networks is an Indigenous Internet Service Provider Company with outlets spread all over Lagos State. Our core services are the provision of high speed internet services, telephony and IP - VPN services to both residential and enterprise subscribers.
Remuneration
Remuneration for this role will be solely on commission of ₦4,800 per survey and ₦8,000 per installation. It is possible to achieve up to two installations in a day, which means a minimum of ₦25,600 can be earned daily.
Key Roles
To respond effectively and efficiently to field support tickets logged for resolving customer’s complaints/Survey/Installations
Ensure customer satisfaction at all levels of customer interaction
Key Accountabilities
Conducting site survey in preparation for wired and wireless radio installations
Responsible for safely hanging and dismantling of wireless radios
Providing site support to the WTTx technician when attending to technical complaints
Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them
Suggesting alternatives and possibilities to WTTx technician while resolving customers’ complaints on priority basis
Giving feedback and reporting customer issues/problems to WTTx technician to ensure maximum customer satisfaction
Qualification/Requirement
Minimum of SSCE certificate
Minimum of 3 years as a rigger
Work tools including laptops are required
Applicants should send Cvs to hr@swiftng.net
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