NMS Engineer - Network Support at Avant Halogen

Job Brief

• To monitor the network 24*7,providing all required support both to field Engineers as well as to the respective client service Providers, ensuring escalations are carried out in-line with the defined guidelines
• Deliverables (Maximum 5-6 key responsibilities)
• This section requires the top five accountabilities that role is to deliver own. Written in outcomelanguage, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs)
Network Monitoring:

• Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network

Network Operations:

• Run on 24*7*365 network monitoring operation.
• Escalation Ensure continuous engagement of vendors and OEMs on service related issues
• Network Operations Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds,Nagios, Nagviz,SAM, VNQM, etc.

Network Optimization:

• Proactively escalate issues to the network infrastructure team for capacity planning and network optimization

Network Operation:

• Engagement of various Colo/POPs sites manager in ensuring smooth running of the sites and our equipment there in.
• Escalating issues related to cooling, voltage instability, shelter leakages etc.

Access Management:

• Managing access request for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites

Reporting:

• Generate and compile regular report/availability for each of the Colo sites and service Providers.

Educational Qualifications & Functional Skills

• University Degree in Engineering
• Professional Qualification (CCNA, ITIL, etc.) an added advantage
• Knowledge of networking and network monitoring/management
• Knowledge and experience with various web technologies
• Ability to learn new things quickly.

Work Experience:

• Familiarity with Linux environment
• Fair idea of SNMP monitoring.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.