EOC Admin Coordinator/IT Support at eHealth Systems Africa

Purpose of the Position

• The EOC Admin Coordinator/IT support oversees administrative and technical services to support activities of the Emergency Operations Center (EOC).
• S/he ensures quality services are rendered at the front desk and points of contact for internal and external stakeholders.

What you’ll Do

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:
• Organizes and facilitates meetings, conferences, and other special events. Sets up meeting rooms with appropriate technology and arranges lunches, dinners, and refreshments for meetings.
• Records and transcribes minutes of meetings, photocopying, and mailing. Assists in managing all technical equipment (printers, computers, projectors, etc.).
• Responsible for assigning daily task and oversee the maintenance of electronic and physical copy filing systems, and modifies documents including correspondence, reports, drafts, and emails.
• Supervises entries, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the EOC. Organizes and maintains electronic and paper filing systems for EOC resources, tools, and materials, including files on the shared drive.
• Ensure general administrative/Technical support to the EOC Office staff and Partners as required are provided.
• Maintains a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, diagnose and solves computer software and hardware faults.
• Installs, maintains, configure and troubleshoot telecommunication infrastructure, including VOIP phones, AP’s, WLAN controllers including servers, printers, computers workstations, etc.
• Performs any other duties assigned by Management.
• Provides technical support to troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.

Requirements
Who you are:

• Bachelor's degree from a recognized academic institution in Business Administration, Computer Science, Management or any related field.
• Minimum of two (2) years Technical administrative support experience preferably in an International NGO or an equivalent combination of education and experience.
• Demonstrated knowledge of software and troubleshooting.
• Excellent interpersonal communication skills, organizational skills and great attention to detail.
• Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Advanced computer skills, including Microsoft Windows and Microsoft Office Suite.
• Proficiency working within specialized software utilized in the program
• English is the spoken and written language. Fluency in local Hausa is an advantage.
• Ability to read, analyze and interpret general business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.