General Manager, SME Sales at Swift Networks

Key Roles

• The incumbent is responsible for maximizing revenues within the designated area through the planning and management of sales activities.
• Also responsible for revenue generation through the guidance of the work efforts of his team made up of Team Lead, Sale Executives, and Technical Support Executives.

Key Accountability

• Develop action plans and strategies to achieve desired sales targets
• Drive customer acquisition and retention within the sector as per business objectives
• Assist in building an in-depth knowledge of the client’s operating environment, business drivers, objectives, strengths and challenges to be able to develop and implement solutions to meet their strategic needs.
• Monitor and analyze sales trends to identify new prospects and sales opportunities in order to ensure that deployed infrastructure is fully utilized
• Conduct competitive research to establish competitor strategies and develop counter measures to increase sales
• Assist clients in understanding the value proposition and differentiations of the SWIFT SME products and services
• Design, implement, deliver and manage SME sales training program for direct and indirect partner sales teams
• Monitor the completion of the end-to-end sales process – from client prospecting to bill delivery
• Assist in the development of location specific value propositions and differentiated SME customer engagement
• Promote and sell products and services to target markets to meet their needs and to achieve the sales targets and revenue budgets
• Use relevant metrics and measures to routinely monitor performance against targets and take appropriate actions to ensure targets are met and exceeded
• Track and provide sales performance data to support management decision – making and provide professional advice and input to develop sales plans

Knowledge, Skills and Competencies:

• Must have the drive and capability to meet and beat challenging targets;
• Strong relationship and team building skills; experience in dealing with corporate and government representatives and other senior individuals and stakeholder groups;
• Entrepreneurial drive;
• Delivering results - absolute focus to deliver under pressure in an ever changing business environment;
• Putting customers first - understand the needs, expectations and requirements of stakeholders;
• Communicating for impact - effective communication with senior stakeholders inside and outside of the company;
• Making a personal difference - strong influencing skills and responsive Technical / Professional Expertise;
• Excellent communication skills including written and verbal communications;
• Strong presentation skills required, including experience in presenting and influencing senior audience

Requirements

• The job holder must have a Bachelor's Degree with a minimum of 2nd Class honours (Upper division) in Engineering or Business related discipline from a reputable university.
• At least 12 years' post qualification experience preferably in service industry and or telecommunications or information technology.
• Possession of a Master's Degree and proven track record in volume sales or campaign management and customer management will be an added advantage.